Frequently asked questions

Help & Support Center

1. How long does shipping take?

Shipping typically takes 7–15 business days depending on your location. Orders are shipped from the nearest warehouse to ensure faster delivery.

2. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can track your package on the carrier’s website.

3. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options available at checkout.

4. Can I change or cancel my order?

Orders can only be changed or canceled within 12 hours after being placed. Please contact us as soon as possible.

5. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please contact us for instructions.

6. Do you offer free shipping?

Free shipping may be available during promotions. Check our homepage or product pages for current offers.

7. My package hasn’t arrived. What should I do?

Please check the tracking link first. If it shows no update for more than 5 business days, contact us for support.

8. Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping fees vary based on destination.

9. What if I received a damaged or wrong item?

If you receive a damaged or incorrect product, please contact us within 48 hours with photos. We will arrange a replacement or refund as quickly as possible.

10. How do I contact customer support?

You can reach our support team via email or through the contact form on our website. We typically respond within 24 hours.